Here's how we protect your data and respect your privacy.
(Effective Date: August 28th, 2023)
Velocity Marketing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit your information through our contact forms.
Your name, email address, role in your company, etc.
Your bank account number, sort code, credit/debit card details, etc.
The name of your code repositories / projects, APIs & databases, URLs to GitHub / GitLab files, last commit dat, etc.
This includes information that can be used to identify you, such as your name, email address, phone number, and postal address, messages, and any information provided in contact forms. We collect this information when you fill out a contact form, request a quote, or subscribe to our newsletter.
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
We use your contact details and messages to reply to your questions, provide quotes, or deliver the specific services you’ve requested from us.
We collect your name, phone number, and email to organize meetings or service calls, and to confirm scheduling details with you.
With your consent, we may send text or email notifications about appointments, service updates, or marketing promotions. You can opt out at any time by replying “STOP” or contacting us directly.
We analyze website usage and engagement data to better understand visitor behavior, improve performance, and refine our marketing strategies.
To fulfill your requests and respond to your questions and inquiries.
To send you relevant marketing and promotional information, but only with your permission.
To tailor your experience on our Site to your interests and preferences.
To gain insights into how our Site and Services are used to improve them.
To meet our legal requirements and adhere to industry regulations.
You have given clear consent for you to process your personal data for a specific purpose.
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at support@velocitymarketingrgv.com
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
We may contact you through SMS or email to provide updates, appointment reminders, and promotional information related to our services.By submitting your information or checking the consent box on our contact form, you agree to receive communications from Velocity Marketing.
We use your contact information to confirm appointments, service details, or schedule changes related to your requests.
With your consent, we may send occasional marketing or promotional messages to keep you informed about new offers, updates, or company news.
You can opt out of SMS by replying “STOP” or unsubscribe from emails through the provided link. You can also contact us directly at support@velocitymarketingrgv.com to manage your communication preferences.
You can exercise your rights by sending us an email at support@velocitymarketingrgv.com
You are always in control of how we communicate with you.
Even if you opt out of marketing messages, we may still send non-promotional updates such as appointment confirmations, billing information, or policy changes.
We adhere to all applicable U.S. communication and privacy laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, to maintain compliance and uphold your rights as a consumer.
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use our website but certain services (like Intercom) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@velocitymarketingrgv.com
You can exercise your rights by sending us an email at support@velocitymarketingrgv.com
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the our marketing services.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of our website.
Please contact us first so we have the opportunity to resolve any concerns about how your information is handled.
If we are unable to address your concern, you may file a complaint with your state’s consumer protection agency or with the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
The personal data we collect is primarily stored in our Amazon Web Services servers in Ireland. As we are a remote company, we process data in the countries we live in (including: Belgium, France, Netherlands, Poland, Portugal, South Africa, the United-Kingdom, the United States) and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used our website. We will delete your personal data from our archives no later than 6 years from the last time you used our website as agreed with you in a separate contract.
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.